RTW Property Insurance Brokers
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  • Latest Insights

    Kim Pearce is retiring

    by Lesley Bull, Marketing Manager
    29 March 2021

    Kim Pearce is retiring after forty years in the insurance industry...... Read more

    What You need to know about Electrical Safety Standard for Private Rented Properties

    by Simon Vertue, Commercial Insurance Broker
    18 March 2021

    New regulations require private landlords to enlist competent and qualified professionals to conduct electrical safety inspections at least one every five years. Read more.... Read more

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© 2017–2021 R. T. Williams Insurance Brokers Ltd

RTW Property Insurance Brokers is a trading name of R. T. Williams Insurance Brokers Ltd

R. T. Williams Insurance Brokers Ltd is Registered in England No 04994416
Registered address: 2nd Floor, 50 Fenchurch Street, London EC3M 3JY

R T Williams Insurance Brokers Limited is directly authorised and regulated by the Financial Conduct Authority (FCA). You can check these details by visiting the FCA's Website (www.fca.org.uk) or by contacting the FCA on 0800 111 6768. Our FCA register number is 303984.

R T Williams is not responsible for the content of external sites.

Complaints and Compensation

We aim to provide you with a high level of customer service at all times, but if you are not satisfied, contact us:

Write to R.T. Williams Insurance Brokers Ltd, The Old Coach House, 110 Old London Road, Brighton, BN1 8BB Or telephone 01273 328181. When dealing with your complaint, we will follow our complaint handling procedures; a summary of these is available on request.

If you are still not satisfied, you may be entitled to refer the matter to the Financial Ombudsman Service

Financial Ombudsman Service, Insurance Division, Exchange Tower, London E14 9SR. Telephone: 0800 023 4567 Fax: 020 7964 1004 E-mail: complaint.info@financial-ombudsman.org.uk Web: www.financial-ombudsman.org.uk

European Commission Online Dispute Resolution (ODR) platform

If you purchased your insurance online and are unhappy with the product or service you received, you can use the European Commission Online Dispute Resolution (ODR) Service to make a complaint. To visit the ODR service platform, visit: https://ec.europa.eu/odr

We are covered by the Financial Services Compensation Scheme (FSCS) for our insurance mediation activities.

You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. If you are eligible to claim from the FSCS, compensation is available in relation to insurance advising and arranging as follows:

  • 90% of the claim, without any upper limit;
  • 100% of the claim without any upper limit for
    • compulsory classes of insurance (such as Third Party Motor or Employers Liability); and
    • ‘pure protection’ contracts, professional indemnity insurance, and general insurance claims arising from the death or incapacity of the policyholder owing to injury, sickness or infirmity, all where the insurance intermediary has failed to pay money to an insurer, pay away money it has received from an insurer, or has failed to take steps to allow the insurer to effect the contract of insurance.

Further information about compensation scheme arrangements is available from the FSCS on 0800 678 1100 (freephone) or 020 7741 4100 or www.fscs.org.uk

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